Return Policy

 
Requests for returns or exchange must be made within 10 (ten) days of receipt of your order. Thomas Kinkade will charge us a 20% Restock Fee if you purchase and return prints and canvas from Thomas Kinkade and we must pass that charge on to you. You may return your purchases for any reason but shipping, insurance, and handling must be paid both ways. Most art prints cost us around $25 to box, insure, and ship. Other merchandise will cost more or less to ship depending on what you order. An original painting may be shipped in a large custom made wooden crate and obviously your cost would be more. We normally charge $5 for boxing, insurance and ground shipping on most purchases and we absorb the difference between charged and actual cost from our profit on the sale. When you change your mind we don’t make a profit and we’re forced to charge the actual packaging, insurance and shipping back to you. Your refund will be your purchase price less actual shipping costs (box and actual shipping charges and insurance costs whatever that is, but we can provide documentation for the original shipping costs from UPS if you request it). You will also have to pay to ship it back to us. It must come in the original package and must be undamaged. We recommend you ship it back using UPS or FedEx and that you insure it for the full retail value. Then, if it’s damaged you can get your refund from UPS or FedEx because we will refuse to accept a damaged package.

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